If you cannot find the answer you are looking for, please contact us and we will be happy to help.
📞Phone: +420 733 132 833
📧E-mail: info@hejduksport.cz
Customer support hours: Mon–Fri 8:00–16:00
Order confirmations are sent automatically to the email address provided. Please check your Spam/Junk folder. If you cannot find it, contact us and we will locate your order.
After a successful payment, you should receive a confirmation email. If you are unsure, please contact us and we will verify the payment.
Yes, unused products can be returned within 14 days of delivery.
No, orders cannot be modified after they are created. Please place a new order for additional items.
If your order has not been shipped yet, contact us as soon as possible. If it has already been shipped, simply refuse the delivery and we will cancel it once returned.
Refunds are processed within 14 days, usually sooner after we receive and inspect the returned goods.
Yes, exchanges to your country are possible. Please contact us to arrange the process. More about Exchange, return and claim of goods
In-stock items are shipped within 24 hours (on business days). Delivery within the Czech Republic usually takes 1 business day after dispatch.
Yes. Registered customers receive a 5% discount and access to benefits. Members of Czech Hockey and ČMSHb can join our Club Program with additional advantages.
The highest possible discount is always applied. Discounts cannot be combined unless stated otherwise.
You can find our stores and opening hours in the Stores section on our website.
Yes, we offer skate sharpening while you wait, depending on store capacity. We recommend checking availability in advance.