Hejduk Sport brings you fair claims processing 🛠️

How to proceed with a claim? 👇

1. Fill out the claim form 📝

• Download and fill out our protocol: [DOWNLOAD CLAIM FORM 📥]
• Please describe the defect as accurately as possible in the protocol. This will help us speed up the process.

2. Clean and pack the goods 📦

• ⚠️ Important notice: Returned goods must be clean and hygienically safe. Otherwise, we cannot accept them for hygiene reasons.
• Always send the goods complete (not just the damaged part). Include the completed form and a copy of the invoice in the package.

3. Ship to the central warehouse 🚚

• Send the package (without cash on delivery) to our central address:

📍 ADDRESS FOR CLAIMS: Hejduksport s.r.o. – Areál Vesna U Elektrárny 306 530 02 Čeperka, Czech Republic

---

Important Information 💡

• Processing time: ⏳ We have a legal limit of 30 days to process a claim, but we usually try to resolve everything much faster.
• Updates: 📧 We will inform you about the progress and result of the claim via email or phone.
• No Cash on Delivery (COD): 🚫 Packages sent via COD will not be accepted for technical reasons.